Frequently Asked Questions
A.The prices on our website are offered to anyone who meets our minimum order requirements. That means that if you are a homeowner, or a large construction company, Mekmar’s prices are available to you when you buy in pallet and container quantities.
A. Mekmar is a travertine and marble producer from Turkey. With proprietary Internet technology and customer service, we provide best prices on top quality building products. We process orders for building materials in two ways. The first is selling pallet multiples out of warehouses around North America. The second is shipping container orders directly from our factory located in Denizli and delivered to your job site or distribution point of your choice such as your home and office.
We accept Visa, MasterCard, American Express and wire transfers.
At present, we ship container orders (5000 sq. ft. +) worldwide. The options for shipping pallet quantities vary from product to product. Consult the FAQs by category for more details, or contact a Mekmar sales rep via phone or by email for more information.
Yes. A residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labour to accept goods on delivery. Please check weight of goods before they are delivered so you are properly prepared. Consult the FAQs by category for the details on your product of interest, or call a Mekmar sales rep for more information.
For certain product lines, yes. Consult the FAQs by category for the details on your product of interest, or call a Mekmar sales rep for more information
Mekmar is not an installer, nor does Mekmar refer or advocate any specific installation firms or individual installers. Consult your local Yellow pages for professionals in your area.
The prices we show on our website are our best prices up front. If you can meet our minimum purchase requirements, we will sell to you regardless of whether you are in business or a private home owner.
We are unable to show you the product at the warehouse. The warehouses we use are privately owned facilities and all products are in factory-sealed crates. We suggest ordering a sample and reviewing the graphics on the website.
Samples can be ordered FREE online or over the phone at 1-877-631-2845. No credit card required.
Unfortunately, we cannot offer guarantees on container shipment timelines. At this time, most containers take 8-10 weeks from time payment is received. There is a chance that it may take longer because of factors beyond our control. For example, security measures undertaken by U.S. Customs and Border Protection could possibly delay shipment.
It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.